Over the course of five months, 800 employees were trained in Eezytrace through the Eezytrace Academy

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Key Points

Industry: gas station food service
‍Scale: Several hundred locations in France, several thousand employees
‍Solution: Eezytrace + Eezytrace Academy

The challenge

With several hundred locations spread across the country, each with its own teams and specific challenges, training teams on Eezytrace posed a major logistical challenge. The high turnover typical of station-based food service made any one-off, in-person training approach unsustainable in the long run. Practices varied from one site to another, new hires were not consistently trained, and every time a site representative left, it meant a loss of local expertise. A quality manager had to travel to identify and correct discrepancies—an unsustainable situation on this scale.

The solution

Rollout of Eezytrace Academy to standardize ongoing training in the use of Eezytrace:

• Eezytrace Academy: structured training courses available 24/7, featuring short modules, videos, assessment quizzes, and individual certification
• Two distinct workflows: one for frontline staff (tablets, self-checks, alerts, data entry) and one for managers and quality control supervisors (monitoring of inspections, non-compliances, reports, configuration)
• Content customized according to the client's internal procedures
• Accessible from a tablet, smartphone, or computer, and fully integrated into the Eezytrace ecosystem
• Annual revisions and regular content updates
• Online training for supervisors, customized format (training + Q&A session)
• Dedicated Customer Success Manager—a single point of contact throughout the entire project

The benefits

The implementation of Eezytrace Academy has made it possible to:

• Training 800 employees over a five-month period, on an ongoing basis as staff turnover occurs, without hiring external trainers or arranging travel.
• The shift from one-time, non-scalable training to ongoing, self-paced training that leads to certification.
• Standardization of practices across 100% of sites, despite the network's geographic dispersion.
• Better audit scores thanks to more consistent use of the application and fewer data entry errors.
• A massive time saver: supervisors no longer have to spend time training each new hire individually.
• Full training traceability: individual certificates and quizzes that serve as proof in the event of an audit or inspection.

Key results

• 800 employees trained through Eezytrace Academy over a five-month period, on an ongoing basis as staff joined and left the company.
• Training time per supervisor reduced by more than two-thirds (from 7 hours to 2 hours).
• Training time per operator cut in half (from 1 hour and 30 minutes to 45 minutes, working completely independently).
• Standardized processes across 100% of the network's sites.

"With hundreds of retail locations, we can’t afford to have training depend on the availability of a manager, staff, trainer, and so on. We’ve stopped conducting one-off training sessions and started providing ongoing training instead. It’s a complete shift in approach, and it’s exactly what we needed given our scale."

Hundreds of branches, one standard to uphold

The group operates a dense network of food service outlets spread across France. With several thousand employees, high staff turnover—a common challenge in station-based food service—and a strategic priority: ensuring operational excellence and health and safety standards across the entire network from a central headquarters, without being able to be present at every location.

There are numerous challenges: geographical dispersion, a massive number of distribution centers, the impossibility of conducting large-scale in-person training at each location, and the requirement for strict HACCP traceability in a highly regulated industry. The project is being led at the highest level—by the Global Quality Manager—which underscores the strategic importance of the initiative.

When one-off training is no longer enough

Regardless of which HACCP application is deployed, training remains an essential prerequisite. Even with the most user-friendly interface on the market, a digital tool will only deliver results if teams know how to use it. And in a network of this size, that is precisely where the problem lies.

Despite a Standard Operational Procedures , practices varied from one station to another. The problem wasn’t the tool—Eezytrace is designed to be easy to learn—but the scale of the rollout: training several hundred supervisors and then, in turn, thousands of field staff is a project that cannot be sustained over time with a one-off approach. And it’s even less feasible to repeat as staff turnover occurs.

One-time, in-person training does not cover new hires, does not account for departures, and does not allow for refresher training. Every time a site representative leaves, it represents a loss of local expertise. Audits, while useful, are insufficient on this scale and do not allow for real-time monitoring of records at each relay station.

The feedback from the field was clear: despite the app being intuitive, the high volume of shift changes was generating a constant stream of questions directed to headquarters. Without ongoing training, even the best app on the market cannot reach its full potential.

Train 800 people without leaving the office

Supervisors were initially trained remotely through a customized program: training sessions followed by Q&A sessions, covering both how to use the tablet app andManager web portal.

Eezytrace Academy then took over to scale up ongoing training on the tool. The platform offers two distinct tracks: one for field staff (getting started with the tablet, performing self-checks, managing alerts and daily data entry), and the other for managers and quality control supervisors (monitoring inspections, handling non-compliances, analyzing reports, and configuring the work environment). Each employee progresses according to their responsibilities, which enhances ownership and reduces errors.

The modules are short, practical, and designed to instill the right habits. A quiz at each stage tests understanding, and an individual certificate is issued upon completion—tangible proof in the event of an audit or inspection. The content is tailored to the client’s internal procedures: this isn’t a generic training program; it’s their training program, using their terminology and processes.

You can access the platform via the Eezytrace tablet, a smartphone, or a computer, following a simple process: sign up via email, receive a verification code, and gain immediate access. The content is updated regularly, with the option of annual refresher training.

The human factor played a decisive role: a dedicated Customer Success Manager supported the project from start to finish—a single point of contact who was able to coordinate adjustments and maintain momentum.

Measurable results across the network

In just five months, 800 employees across the entire network were trained through Eezytrace Academy—and this figure includes staff turnover during that period. This isn’t a one-time effort: departures are offset by the ongoing training of new hires, without the need to bring in external trainers or arrange travel.

Standardization of practices is now complete: all sites now use Eezytrace in the same way and can adapt more easily to changes in settings. The training time per supervisor has been reduced from 7 hours to 2 hours. For frontline staff, it has been reduced from 1 hour and 30 minutes (with a manager assisting them) to 45 minutes, with complete autonomy.

The impact extends beyond the training itself. Eezytrace is now used more effectively on a daily basis, data entry errors have decreased, and this has led to better audit scores. The number of questions escalated to headquarters and Eezytrace has dropped significantly: Eezytrace Academy answers questions before they are even asked.

Several hours are saved each month at each site, time that was previously spent on administrative tasks related to training. The Quality Manager at headquarters can now analyze each site’s metrics remotely and address any discrepancies without having to travel. Tens of thousands of sheets of paper are saved each month across the entire network.

Why it worked

Two factors account for this success.

First, a well-structured remote format that made the training feasible on this scale. No need for large-scale travel or service disruptions. The training is tailored to the client—it’s not generic e-learning, but a program designed for their SOP, self-checks, and daily processes.

Second, Eezytrace Academy serves as the foundation for ongoing training. It is no longer a one-time training program that disappears with staff turnover. In five months, 800 people have been trained—including those who replaced departing employees during that period. New hires are continuously supported, expertise no longer relies on a single person per site, and certification provides tangible proof of skill development.