Eezytrace project support: expert customer service for HACCP digitization
Our customer support will help you make a success of your HACCP project, without the complexity. A dedicated expert guides you every step of the way: configuration, deployment, training, follow-up...
At Eezytrace, you're supported every step of the way by a team that's committed, human and available. From initial configuration to deployment, right through to future adjustments, our support is designed to adapt to your needs and constraints.
Over 40,000 foodservice users already trust us
Recognized human support
Our customers praise the quality of our support: friendly, responsive, competent.
You're never alone: an expert is at your side to co-construct and evolve your Eezytrace solution.
You'll love your digital project.
A dedicated Customer Success Manager
Right from the start of the project, you're supported by a single point of contact who understands your challenges and your organization.
This Customer Success Manager helps you set up the solution according to your procedures, advises you on digitizing your controls, and ensures ongoing monitoring of the solution. He or she will share with you the best practices observed in other deployments, so that you can make the most of them.
Measure performance, identify gaps, make the right decisions
Eezytrace provides you with clear, relevant indicators to assess your sites' level of compliance:
- self-checks completion rate
- non-compliances rate by type, frequency or site
- Anomaly handling time
- Complete action history and customizable exports
- Comparative tables by period or geographical area
You're no longer sailing blind: you have a reliable basis to guide your teams, your audits, and your improvement plans.
Give your teams the right tools
Communication and clarity are key to operational success. With Eezytrace:
- Distribute documents, procedures or videos to your teams' tablets
- Send instant messages with read acknowledgement
- Alert your teams to tasks to be completed or non-compliances to be corrected
- Give everyone responsibility for their areas of action
All teams work with the same level of information, without dispersion or uncertainty.
Don't worry, we're at your side
It allstarts with a set-up adapted to your practices and a clear deployment strategy.
Yourteams are trained with the right materials, at the right time, according to your constraints.
You benefit from ongoing support, with regular check-ups, ongoing assistance and more.
Why choose Eezytrace to support you?
An intuitive solution,
a responsive team
Fast deployment, no heavy installation
Benefit from instant start-up thanks to 100% SaaS deployment, with no need for installation on your equipment.
Benefit from personalized support from our attentive team, praised by our customers for its responsiveness and teaching skills.
Configure a solution perfectly adapted to your organization, thanks to a high level of customization and flexibility.
How catering professionals can gain peace of mind with our personalized assistance
"We have very regular meetings with our Customer Success Manager. There's a real sense of service and responsiveness. For the project to be a unifying one, it was important for the solution to be supported by human and competent people. At its core, this is a digital solution, but we've still been able to build close human ties."
Areas
Mickaël Pactat, Food Safety Manager
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"We've built a solid, trusting relationship. Every idea, every challenge we've shared has been met with openness and professionalism. Every time, we've come away with something positive. This relationship, it's precious - and for our daily lives as well as for our company's ambitions, it's a real plus."
ISS
Eric Thielemans, Catering Operations Performance Manager
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Would you like to find out how Eezytrace can support you with a caring, human team?
Frequently asked questions
How long does support last?
We support you throughout your contract, not just at launch.
Who sets the parameters for the solution?
Our Customer Success Managers configure your solution according to your current procedures and tools.
Does the tool fit my business?
Yes, whether you're managing quality, safety, hygiene, the environment or marketing: screens and data are personalized.
What about training courses?
We offer on-site and remote training, for users and trainers alike. You can also access our Eezytrace Academy platform.
Can we deploy in stages?
Yes, we often recommend starting with a few pilot sites before a wider roll-out.